We are hiring for Winter 2027/Spring
Client Advisor/ Part Time Role
As a Client Advisor at Urban Luxe, you are one of the faces and personalities of our brand.
This role goes beyond traditional retail. Our Client Advisors are responsible for creating a welcoming, elevated in-store experience while building genuine relationships with both new and returning clients.
You should have a natural interest in fashion, personal style, and the Urban Luxe aesthetic, with the ability to translate that into thoughtful styling, meaningful customer interactions, and a consistently strong store experience.
We are looking for someone who is personable, dependable, confident working independently, and available during the week days and potentially some weekend days.
Customer Experience & Client Relationships
- Build genuine relationships with new and existing clients.
- Create a warm, welcoming, and elevated experience for everyone who enters our store.
- Assist clients throughout their visit while allowing them space to browse comfortably.
- Offer thoughtful styling recommendations based on each client's personal style.
- Start fitting rooms, assist with sizing, and remain attentive throughout the fitting-room experience.
- Provide honest and helpful feedback without creating a high-pressure sales environment.
- Learn and recognize returning clients whenever possible.
- Help turn first-time shoppers into long-term clients.
- Represent Urban Luxe in a positive and professional way both inside the store and within the surrounding community.
Styling & Brand Representation
- Understand the Urban Luxe aesthetic, brand, and customer.
- Style mannequins and displays when needed while remaining consistent with the brand.
- Help clients create complete looks and understand how pieces can work within their existing wardrobe.
- Stay aware of new arrivals, current inventory, fit, sizing, and product details.
- Bring new ideas and inspiration to the store while maintaining the overall Urban Luxe point of view.
- Be able to communicate the feeling and story of the brand naturally to customers.
Store Operations
Client Advisors help take ownership of the day-to-day operation and presentation of the store.
Responsibilities include:
- Opening and closing the store.
- Completing daily opening and closing procedures.
- Maintaining an impeccably clean, organized, and visually appealing sales floor.
- Keeping racks, displays, fitting rooms, mirrors, and the checkout area consistently organized.
- Supporting visual merchandising and product placement.
- Processing customer purchases accurately.
- Assisting with basic inventory and restocking when needed.
- Maintaining fitting rooms throughout the day.
- Helping drive sales and customer retention through strong service and product knowledge.
- Identifying and communicating store needs to management
What We're Looking For
- Previous customer service experience preferred.
- Some background or demonstrated interest in fashion, whether through school, retail, styling, merchandising, or a strong personal interest.
- Friendly demeanor and genuine personality.
- Strong interpersonal and communication skills.
- A natural sense of personal style and an understanding of the Urban Luxe aesthetic.
- Ability to connect with different personalities and adapt your approach to each customer.
- Comfortable approaching and assisting customers.
- Comfortable working independently and taking initiative.
- Reliable, organized, and detail-oriented.
- Comfortable working in an urban retail environment.
- Able to maintain professionalism while still creating a relaxed and personable atmosphere.
- Weekday availability is strongly preferred.
The Person Who Will Thrive in This Role
You enjoy fashion and lifestyle, but you enjoy people just as much.
You understand that a great shopping experience is not about pushing someone to make a purchase. It is about making customers feel comfortable, understood and confident.
You notice the details, take pride in keeping the store beautiful, and naturally look for ways to help without needing to be asked.
Most importantly, you understand that every interaction contributes to how someone feels about Urban Luxe and our brand.
If this role sounds like a good fit, we’d love to hear from you.
Please send your resume along with a short introduction about yourself, your availability, and why you’re interested in the Client Advisor role at Urban Luxe.
Relevant retail, fashion, styling, merchandising, or customer service experience is always helpful, but we’re also interested in meeting people who genuinely connect with our brand, aesthetic, and approach to customer experience.
Additional Requirements from our Client Advisors:
- must bring in one client per month for an appointment (you recieve commission + hourly)
- must wear at least one urban luxe garment on any weekend shift to represent brand (rest of your outfit should still reflect our brand aesthetic)
- Must post on the urban luxe story a try on haul in dressing room once a week of new product assortments